Q: What is a Product Knowledge Hub?
A: A Product Knowledge Hub is your team's centralized repository for all product-related documentation, insights, and expertise. It uses AI to automatically organize, tag, and make your knowledge searchable, enabling you to query information naturally and generate new documents based on your existing knowledge.
Q: How do I create a private Knowledge Hub?
A: You can create unlimited Personal Hubs. From your My Hubs Command Center, click "Add Product Hub" and follow these steps:
Name your hub (common titles include project names, product names or research topics)
Add a description to ensure Narratize understand its purpose
Start uploading your first documents
Q: How do I create a team Knowledge Hub?
A: Team Hubs are established by your organization admins. If you’d like to add a team hub, contact your organization admin or request another Hub via the support messenger panel in-app. Your Narratize CSM will then escalate your request to your organization admin and keep you informed of the decision.
Q: What types of files can I upload to my hub?
A: Narratize supports multiple file formats:
Documents: PDF, Word (.docx), PowerPoint (.pptx), .txt
Coming soon:
Structured data files:, .csv, Excel (.xlsx)
Images: .jpg, .png, .gif
Audio: .mp3, .wav
Video: .mp4, .mov
Web content: URL snapshots for point-in-time capture
Q: Is there a limit to how many documents I can upload?
A: The document limit depends on your subscription plan. Most enterprise plans allow unlimited documents in each hub. Contact support if you need to discuss enterprise-scale uploads and auto-import options.
Q: How do I know which documents to upload first?
A: Start with these essential uploads:
Recent meeting notes and strategy documents
Product specifications or requirements
Market research or competitive analysis
Testing data or performance studies
Any frequently referenced documentation
See this article for more specific suggestions based on your role.