Narratize uses a simple three-tier permission structure: Organization → Group → Hub. Each level has only two roles: Admin and Member, with customizable permissions for Members. Admins are given full access to all capabilities within their assigned tier(s).
Organization Roles
Org Admin
Has complete control over the entire organization
Can create and manage all Product Groups and Hubs
Can invite new users to Narratize and manage all permissions
Can access organization settings, such as Personas
Automatically has admin access to everything in the organization
Org Member
Basic user account with no inherent permissions
Must be assigned to Groups and/or Hubs to access features
Permissions depend on their customized access in Groups/Hubs
Group Roles
Group assignments are not required. They are a faster way to auto-assign a Member to the same set of permissions across all Hubs within the Group.
Group Admin
Has complete control over their assigned Group
Can create and manage all Hubs within their Group
Can add/remove members and customize their permissions
Automatically becomes Hub Admin for all Hubs in their Group
Has full access to all documents in all Group Hubs
Group Member
Can be assigned customized permissions
All Members can view all Hub knowledge and drafts by default
Hub Roles
Hub Admin
Has complete control over their assigned Hub
Can manage Hub members and customize their permissions
Has full access to all documents in the Hub
Hub Member
Can be assigned customized permissions
Default Member Permissions: When you add a Member to a Hub, they automatically get:
✓ View all documents
✓ Use chat to query knowledge
Additional permissions (Edit, Delete, Save as Knowledge, etc.) can be explicitly granted based on their role needs.
Member Permissions
Below is a list of available permissions that Admins can turn on or off for each Member, at the Group or the Hub level.
View: UNEDITABLE: All Members of a Group or Hub can View.
Edit: Enables users to modify the content of existing documents.
Delete: Permits users to permanently remove documents from a hub.
Comment: Allows users to add comments and feedback on documents without changing the document content itself.
Download: Allows users to export documents to their local device.
Copy as Draft: Permits users to create a duplicate of an existing document as a new draft for further editing (Note: this is required in order to edit or manage approvals for an uploaded knowledge source).
Save as Knowledge: Enables users to convert draft documents into knowledge documents, making them searchable and available as source material for AI-powered features.
Manage Approvers: Allows users to assign and remove approvers for document approval workflows at specific stages.
Key Points to Remember
Admins access everything: Full access to all features within their domain
Permissions flow downward:
Organization → Group → Hub → Document
Higher-level permissions auto-apply to lower levels
Group assignments are not required. They are a faster way to auto-assign a Member to the same set of permissions across all Hubs within the Group.
Typical Setup Guide
Org Admin invites users as Organization Members
Org Admin assigns Members to Groups and/or Hubs (as Admin or Member with specific permissions)
Some organizations elect to assign Group Admins, first, who are then responsible for assigning their teams the correct Group and/or Hub access. This is an organization decision based on your own team structure and culture.
Admins or Document Creators can grant additional document-specific permissions, such as assigning approvers, as needed
Need immediate assistance? Email [email protected] or contact your Customer Success Manager directly.